Terms of Service

By using WhereTheyLeave — including browsing the website or using the analysis tool — you agree to these Terms and our Privacy Policy.

WhereTheyLeave is a web service operated by Dominik Supiński (sole trader, United Kingdom), available at wheretheyleave.com.

Some features use AI (powered by third-party language models) to generate insights from your report data. AI-generated content is informational only and should be verified before acting on it.

WhereTheyLeave's features may change over time. If a change affects your active subscription, we'll let you know in advance.

An account is required to access all features.

Creating an account

• A valid email address is required to register.
• You can sign in with Google or use email and password.
• You're responsible for keeping your login credentials secure.
• You may not create accounts on behalf of other people without their consent.

Account security

If you notice unauthorized access to your account, let us know as soon as possible. We can't recover data lost due to a compromised account, so please keep your credentials safe.

Deleting your account

You can delete your account at any time from your settings. After deletion, your data will be permanently removed from our servers within 30 days. We keep billing records for as long as UK tax law requires. Free analyses don't reset if you sign up again with the same address; the Privacy Policy says what we keep for that.

Inactive accounts

When a paid plan ends, your account moves to the free plan and keeps its reports. An account nobody signs in to for 24 months is deleted with its data. We email you 30 and 7 days before; signing in once keeps everything. An account on a paid plan is never deleted for inactivity.

WhereTheyLeave has a free plan and paid subscription plans. The pricing page shows what each one includes and costs.

Free plan

New accounts get 5 free analyses in total, with no card required. When you've used them, you can move to a paid plan.

Who sells the subscription

Paid plans are sold through Link, Stripe's checkout service, which acts as the merchant of record. Link takes the payment, adds the tax that applies where you live, and sends your receipts and invoices. Link's own terms, shown at checkout, cover the payment itself. For a question about a charge, write to Link support or to us.

Paid subscription

• You pay when you subscribe. There is no free trial: the free plan is the way to try the service.
• Money-back guarantee: within 14 days of your first payment, use Cancel and refund in your account settings (Plan & billing) and everything you paid so far, including any plan upgrade, is refunded in full. The paid plan then ends at once. You can also write to us. The guarantee applies once per person, also across accounts and email addresses. Apart from this, we don't offer partial refunds. This doesn't limit your rights under consumer law.
• Your subscription renews automatically each month or year, depending on the billing period you chose.
• You can change your plan or cancel at any time from your account settings. A cancellation stops future payments and takes effect at the end of the current billing period; you keep access until then. Cancelling alone doesn't refund a payment: for that, use the money-back guarantee above.
• An early-access price stays yours for as long as your subscription runs. We may change plan prices with 30 days' notice for active subscribers.
• Deleting your account cancels your subscription immediately. If the money-back guarantee still covers your payments, deleting also refunds them.

Prices and taxes

Prices are in US dollars and shown before tax. Checkout may show the amount in your local currency. Link adds sales tax, VAT or GST based on where you are, and your invoice shows it.

Use of WhereTheyLeave is permitted only for lawful purposes consistent with these Terms. The following is prohibited:

• break any laws,
• upload files containing viruses or malicious code,
• attempt to bypass security measures or gain unauthorized access,
• use automated scripts to scrape data from the service,
• resell access to the service without our written permission,
• upload analytics data belonging to organizations you don't have permission to access.

Violation of these rules may result in immediate suspension or deletion of your account, without a refund.

Reports are available to logged-in users. They are stored in the database and used to build analysis history and generate trends.

For details on personal data (account, billing), see our Privacy Policy.

WhereTheyLeave — its design, code, algorithms, logo, and content — is owned by Dominik Supiński and protected by copyright law.

Without our written permission, you may not:

• copy, modify, or create products based on WhereTheyLeave,
• decompile or reverse-engineer the code,
• remove any copyright or ownership notices,
• use the WhereTheyLeave name or logo in a way that implies affiliation.

These Terms give you a limited, revocable license to use the service as intended — we're not transferring any intellectual property rights to you.

WhereTheyLeave is provided "as is" and "as available", without warranties of any kind, either express or implied.

In particular, we don't guarantee that:

• the service will be available all the time or be error-free,
• analysis results will be accurate — that depends on the quality of data you provide,
• the service will work on every browser or device,
• data from GA4 will be error-free (e.g. GA4 data sampling).

To the maximum extent permitted by applicable law, we shall not be liable for:

• indirect, incidental, or consequential losses from using the service,
• lost profits, revenue, or data,
• losses from business decisions made based on our reports,
• service outages caused by factors outside our control (e.g. cloud infrastructure failures, changes to Google APIs).

If you're entitled to compensation, the maximum amount is the total fees you paid to WhereTheyLeave in the preceding 3 months.

The above limitations do not apply to the extent prohibited by mandatory law, in particular regarding damages caused intentionally.

We may update these Terms at any time. For significant changes, we'll email registered users at least 14 days before they take effect.

Minor changes (corrections, clarifications) take effect on the date of publication. The update date is always visible in the document header.

Continued use of the service after changes take effect constitutes acceptance. If you do not agree with the changes, you may delete your account before they become effective.

Governing law

These Terms are governed by the law of England and Wales, and disputes go to its courts. If you're a consumer, you keep the protection of the mandatory laws of the country you live in, and you can bring a claim there.

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